The survey results are in!

Customer Feedback

This week at PC Repair Leeds we sent out a survey to all our lovely customers asking for feedback on our performance. We received hundreds of responses from customers and the results were positive across the board.

We’re proud to share that:

Our NPS Score is 87%, which is considered “world class”, based on global NPS standards.

100% of our customers would be either very likely or extremely likely to recommend PC Repair Leeds to a friend or colleague.
Would you recommend PC Repair Leeds
94.4% of our customers were very satisfied with us as a company, using keywords such as ‘approachable’, ‘professional’ and ‘good value for money’ to describe the service they received.
PC Repair Leeds keywords
100% of our customers assert that we have been either extremely responsive or very responsive to their submitted tickets. We guarantee that we will respond to every ticket raised within 1 hour of receipt.
Descriptive words for PC Repair Leeds
Over 75% of our customers have been with us for over a year, and the remaining 25% have been returning customers- proving that we provide excellent service to a consistent standard.
Loyal Clients of PC Repair Leeds
Not only that, but we have successfully resolved a whopping 2,175 tickets in the last 365 day period- no wonder our customers describe us as reliable, responsive, and knowledgeable!

A huge thank you to all who took part and provided us with such wonderful reviews of PC Repair Leeds. We will continue to work hard to deliver our gold standard service in the future.

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IMPORTANT

We offer repair to LAPTOPS, PC’S AND APPLE MACBOOKS / IMACS. We do NOT repair game consoles, tablets or mobile phones.

Important! In accordance with GDPR legislation, we will use the data you have provided for the purposes of answering your enquiry only. In the event your enquiry requires QLine IT to undertake work, you will be issued a Privacy Notice advising on how your data will be used and stored. If your enquiry does not lead to work for QLine IT, your data will be stored within our email system for a period of 12 months for reference purposes only. We will not use your details for any other purpose. QLine IT will NOT contact you once your enquiry is closed.