This week at QLine IT we sent out a survey to all our lovely customers asking for feedback on our performance. We received hundreds of responses from customers and the results were positive across the board.
We’re proud to share that:
Our NPS Score is 87%, which is considered “world class”, based on global NPS standards.
100% of our customers would be either very likely or extremely likely to recommend QLine IT to a friend or colleague.
94.4% of our customers were very satisfied with us as a company, using keywords such as ‘approachable’, ‘professional’ and ‘good value for money’ to describe the service they received.
100% of our customers assert that we have been either extremely responsive or very responsive to their submitted tickets. We guarantee that we will respond to every ticket raised within 1 hour of receipt.