Ensure that your business is covered for every eventuality! Our bespoke IT support contracts provide a remote monitoring system in addition to unlimited telephone and real-time remote support that’s always just a click away. As an IT support contract Client, you’ll receive prompt assistance with any business IT issues you experience, and a reduced labour rate should an on-site call-out be required.
Welcome to the home of professional and personalised, UK-wide business IT support. At QLine IT, we actively provide managed IT support, network maintenance, and nationwide technical coverage for your offices. Furthermore, you can explore the complete list of services we offer on our website.
We deliver the highest level of customer care. Additionally, we strive to provide the best business IT support and consistently aim to exceed your expectations. To help you stay focused on productivity, we ensure our processes stay firmly in the background, so your monitored systems run efficiently. This means you won’t need to worry about staff downtime, GDPR breaches, or network faults.
Pricing Structure
We take a flexible approach to support, with options to suit businesses and organisations of all sizes. QLine IT support is split into 3 types of service. Please see below for our current charges.
QLine IT
Full Support
£23
per month / per computer
Full Support Details
We believe building a long-term relationship with our Clients is the success to our business and the reason why we retain our Clients business year on year.
Our professional IT Support services businesses of all sizes, from sole traders to nationwide companies. We offer a scalable fee structure to suit individual requirements.
By always approaching IT systems with the aim of keeping things simple and only supplying hardware with proven reliability, QLine IT Clients always enjoy service of the highest standard.
Our aim is to ensure the efficient running of your computers and network 100% of the time. Our monitoring software constantly ensures the minimum of downtime to the end user.
Security, GDPR and discretion are exceptionally important to us. All QLine IT staff hold current enhanced DBS status and receive frequent GDPR training updates.
QLine IT's professional IT Support for business and residential has an average response time to Client tickets of less than 12 minutes, with most tickets resolved within 60 minutes.
Silent 24/7 monitoring
Weekly maintenance
Cloud migration
Virus / Malware scans
Remote support
WFH configuration
Priority callout
Backup confirmation
30min average response time
Priority Labour - Included
QLine IT
Monitoring
£13
per month / per computer
Monitoring Contract Details
Not all businesses are the same, in either size or profitability: however, IT infrastructure needs constant attention. At QLine IT, we have a PC monitoring contract that will suit any budget. From £13+Vat pcm / per computer, we provide high level background support, ensuring each PC runs efficiently.
Whilst a computer monitoring contract does not include labour, it does provide the assurance the company infrastructure is being maintained. Often, QLine IT can see a problem before the Client knows it exists. Using the very latest in MSP technology, we can run remote scripts to rectify issues whilst the user is still working. Having a good relationship with a reputable IT support provider will also show compliance with GDPR.
Just like cars, computers need constant maintenance. Software updates, cache deletion, temporary file removal etc. The list goes on. If a pc is cluttered with out-of-date software or copies of old files, the machine will start to feel sluggish and become unreliable. This causes staff downtime, causing a lack of productivity. Weekly maintenance performed by our bespoke scrips will ensure every pc feels like new. Additionally, our automated monitoring of both hardware and software, helps reduce loss of data, prevent attacks on security and increase the lifespan of hardware.
Silent 24/7 monitoring
Weekly maintenance
Backup confirmation
Virus / Malware scans
Remote support
Priority callout
WFH configuration
Cloud migration
Discounted labour
QLine IT
Non-Contract
£0
per month / per computer
Non-Contract Details
We appreciate that some businesses prefer not to pay monthly but to request service only when an issue develops, paying our competitive non-contract IT support
Whilst this is a more expensive way to support IT infrastructure, QLine IT can provide non-contract IT support to assist with issues when needed.
This solution is also suitable for a business with nationwide or in-house support but needs a local engineer.
QLine IT can provide various services for our valued non-contract IT support Clients, all charged competitively. A straightforward mileage fee and travel time is charged if we need to travel to the site.
Our engineers have wide-ranging experience in resolving your IT issues, from networking to email formation, printer installation to laptop repair.
We are Cyber Essentials accredited, and staff have enhanced DBS certification.
Non-contract IT support is not the correct solution for everyone. Often, companies need to budget their IT expenditure for 12 months.
In line with our proactive approach, we prioritise prevention over reaction. For example, our weekly silent maintenance ensures your computers receive the latest software updates. Moreover, our 24/7 monitoring system detects IT issues instantly, allowing us to resolve problems before you even notice them.
We provide peace of mind to our many customers, including charities, insurance companies, community organisations, small businesses and sole traders.
