Helpdesk and remote support
Unlimited remote help for every member of staff, by phone, email or ticket. Most problems are fixed remotely within minutes.
Business IT
Managed IT Support Leeds
Managed IT support for Leeds businesses, from a local team that has done this for over 25 years. One fixed monthly price, a 30-minute response, and engineers based in Killingbeck, east Leeds.
QLine IT looks after the computers, email, networks and security of businesses across Leeds and West Yorkshire. We monitor your systems, fix problems remotely, come on site when something needs hands on a keyboard, and give your whole team one number to call.
We have been trading in Leeds for over 25 years, as a limited company since 2011, and have looked after more than 2,000 clients since 2016. Our helpdesk handles nearly 200 support requests a week, and every ticket and email is answered within 30 minutes.
Managed IT support starts at £130 a month for five computers, plus VAT. The price is published, fixed for the contract term, and covers unlimited remote support.
What our managed IT support covers
Monitoring and maintenance
Every computer is monitored and maintained weekly, so failing drives, missed updates and stalled backups are caught early.
Microsoft 365 and email
Licences, mailboxes, Teams, SharePoint and OneDrive set up and managed by a Microsoft Solutions Partner.
Backup and recovery
Encrypted backups of your files and email, checked regularly, so a lost laptop or a ransomware attack is recoverable.
Cyber security and GDPR
Security patching, access control and GDPR support, built on the same controls we are assessed against for Cyber Essentials Plus.
Hardware, phones and internet
Laptops, desktops, Wi-Fi, business broadband, 4G backup and VoIP phones, supplied and supported by the same team.
Choosing between IT support companies in Leeds
There are a lot of IT support companies in Leeds, and most of their websites say similar things. These are the questions worth asking each one, and our answers.
Will you tell me the price before we talk?
Yes. Our prices are published: £26 per computer a month for full support, with a minimum of five computers.
Is remote support unlimited, or charged per ticket?
Unlimited on a full support contract. You will not receive an invoice for asking a question.
Is monitoring included, or an extra?
Included. Monitoring is how most problems are found before your staff notice them.
How quickly will you respond?
Phones are answered by our own team, and every ticket and email is answered within 30 minutes during opening hours.
How long is the contract?
Twelve months, then it rolls on with notice either way. No three-year terms and no exit fees.
What do you hold yourselves?
Cyber Essentials Plus, independently assessed every year, and Microsoft Solutions Partner status. Every member of our team holds an enhanced DBS check.
Business IT support, priced per computer
Full IT support is £26 per computer a month plus VAT, with a minimum of five computers. That is the whole monthly bill: helpdesk, monitoring, maintenance, Microsoft 365 administration, backup and security support are all included.
| Computers | Monthly price (plus VAT) |
|---|---|
| 5 | £130 |
| 10 | £260 |
| 20 | £520 |
Hardware and one-off projects such as office moves, server upgrades or a Microsoft 365 migration are quoted separately, from £450 plus VAT, so your monthly fee stays predictable. If you only want monitoring, or prefer to pay by the hour, both options are on the pricing page.
How switching to QLine works
Most businesses that put up with poor IT support do so because they expect switching to be disruptive. It does not need to be.
- We talk. You tell us how many people and computers you have, what you use and what is not working. We put a fixed monthly price in writing.
- We take over. We collect passwords, licences, domains and documentation, and we can deal with your current provider directly if you would rather not.
- We install monitoring. Our monitoring goes on alongside the old arrangement, so nothing is left unprotected during the change.
- You have one number. Your team calls or emails us for every IT problem. If remote support cannot fix it, an engineer comes to you.
Areas we cover
Our office is at Killingbeck Court in east Leeds, which puts most of the city within a 20 to 30 minute drive. We provide on-site and remote support across Leeds, including the city centre, Seacroft, Cross Gates, Garforth, Roundhay, Chapel Allerton, Headingley, Horsforth, Pudsey, Morley, Rothwell, Wetherby, Yeadon and Otley.
We also look after businesses in Bradford, Wakefield, Castleford, Dewsbury and Huddersfield, and because most support is delivered remotely, we have clients across the UK. If you have more than one site, one contract covers them all.
Accredited, and checked
- Cyber Essentials Plus. An independent assessor tests our own systems every year. We apply the same controls to yours.
- Microsoft Solutions Partner. Microsoft 365 is where most small-business IT problems live, and partner status gives us direct routes to Microsoft when the fault is on their side.
- UK Safer Internet Centre. We are a listed filtering and monitoring integrator, which matters to schools, children's homes and other regulated settings.
- Enhanced DBS. Every member of our team is checked, including office staff.
Recent work in Yorkshire
A children's home in Leeds. A separate Wi-Fi network for each young person, with timed access and the ability for staff to switch one off without affecting the others. Read the case study.
A pharmacy group. Computers across several sites rebuilt on Windows 11, encrypted, set up for NHS-connected systems and handed back with minimal downtime. Read the case study.
A construction company. A move from another IT supplier: shared data between sites, engineers' mobiles showing the office number, and internet on a development site. Read the case study.
Questions we're asked
How much does IT support cost in Leeds?
Our full managed IT support is £26 per computer a month plus VAT, with a minimum of five computers, so a five-computer business pays £130 a month. Monitoring only is £13 per computer a month, and ad-hoc support with no contract is £90 an hour. Every price is on our pricing page.
What is the difference between managed IT support and ad-hoc support?
With ad-hoc support you call when something breaks and pay for the time. With managed IT support we look after your systems continuously for a fixed monthly fee: monitoring, maintenance, updates, backups and unlimited remote help are included, so many problems are fixed before anyone reports them.
How quickly do you respond?
Our own team answers the phone, and every ticket and email is answered within 30 minutes during opening hours. Most problems are then fixed remotely. If a visit is needed, an engineer comes to you.
What are your opening hours?
9am to 5pm, Monday to Friday. Clients on a support contract also have urgent support from 6am to 10pm, every day, which matters for organisations such as children's homes and pharmacies.
Can you take over from our current IT provider?
Yes. We take over passwords, licences, domains and documentation, install our monitoring before the old arrangement ends, and can deal with your outgoing provider for you.
Do you charge for on-site visits?
On a full support contract the labour is included. Travel is charged at £26 an hour and 55p a mile, so a visit to an office in Leeds costs a few pounds rather than a call-out fee.
Do you support businesses outside Leeds?
Yes. We visit businesses across West Yorkshire, and because most support is remote, we look after organisations throughout the UK.
Get a fixed price for your business
Tell us how many computers you have. You will get one monthly figure, in writing, before anything starts.
Business IT
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