Unlimited remote helpdesk
One number and one email address for your whole team.
Business IT
Outsourced IT Support
Your IT department, for a fixed monthly fee. Monitoring, helpdesk, security, Microsoft 365 and planning for UK small and medium businesses, from a Leeds team trading for over 25 years.
Outsourcing your IT means handing the whole job to an external team: the day-to-day help your staff need, and the background work of keeping computers updated, secure and backed up. You get a team with a range of skills, rather than relying on one person who has holidays and sick days.
QLine IT provides outsourced IT support to businesses across the UK, from £130 a month for five computers, plus VAT. Most support is delivered remotely, and we visit when something needs hands on a keyboard.
What outsourced IT support covers
Monitoring and patching
Every computer watched, with updates applied before they become problems.
Cyber security and GDPR
The controls we are assessed against for Cyber Essentials Plus, applied to your systems.
Microsoft 365 administration
Licences, mailboxes, SharePoint, Teams and OneDrive, including starters and leavers.
Backup and recovery
Encrypted backups with 30-day versioning, checked regularly.
Hardware and planning
Hardware lifecycle management and a quarterly IT review, so IT plans match business plans.
Outsourced or in-house IT?
An in-house IT person gives you someone on site, but one person cannot be expert in everything, cannot cover their own holidays, and is a full salary plus employer costs. Outsourcing gives you a whole team for a fixed fee: helpdesk cover, security, Microsoft 365 and backup expertise, and senior advice when you need it.
For most small and medium businesses, outsourcing is the better value. If you already have an IT person, co-managed IT lets us back them up rather than replace them.
What it costs
Full outsourced IT support is £26 per computer a month plus VAT, with a minimum of five computers: £130 a month for five, £260 for ten, £520 for twenty. The helpdesk is unlimited and there are no per-ticket charges. Hardware and one-off projects are quoted separately, from £450 plus VAT. See our pricing and our guide to what IT support costs a small business.
Handing over your IT
Whether you are moving from an in-house arrangement or another provider, we document what you have, take over licences, domains and passwords, install our monitoring before the old arrangement ends, and deal with your outgoing provider directly if you would rather not.
Who we support
Offices and professional services across the UK, with specialist services for children's homes in England and Scotland, pharmacies, accountants and start-ups. In Yorkshire? See managed IT support in Leeds.
Questions we're asked
How much does outsourced IT support cost?
£26 per computer a month plus VAT, with a minimum of five computers, including monitoring, patching and an unlimited remote helpdesk.
What is the difference between outsourced and managed IT support?
They largely overlap. Outsourcing means handing your IT to an external partner; managed IT support is how that partner delivers it, with proactive monitoring and maintenance for a fixed fee. With QLine you get both.
Can you replace our in-house IT person?
We can take on the whole IT function, or work alongside your IT person in a co-managed arrangement.
Do we need to be in Leeds?
No. We are based in Leeds and support businesses across the UK. Most support is remote, and we travel for on-site work.
Get a fixed price for your business
Tell us how many computers you have. You will get one monthly figure, in writing, before anything starts.
Business IT
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