Speciality

Wi-Fi for Care Homes and Supported Living

Reliable Wi-Fi for residents, staff and visitors, each on their own network, set up and watched over by our team so your managers never have to think about it.

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In a care home or supported living service, one Wi-Fi network shared by everyone is a risk. Residents' tablets, visitors' phones, care-planning devices and the office computers all end up on the same network, with one password that soon gets passed around.

We give residents, staff and visitors their own networks, kept apart from each other, and we watch them for you. Where it helps, each flat or resident can have their own Wi-Fi and password. QLine IT has looked after children's homes and care settings for more than ten years and is a commercial partner of Scottish Care.

What care home Wi-Fi from QLine IT gives you

Resident Wi-Fi

Residents get their own network, kept apart from staff and office systems, so a resident's device can never see care records.

A network for each flat

In supported living, each flat or resident can have their own Wi-Fi and password, so their devices are their own.

Staff Wi-Fi kept separate

Staff devices and care-planning tablets have their own network, and it cannot be switched off by mistake.

Guest Wi-Fi for visitors

Families and visiting professionals get internet access without going anywhere near your own systems.

Coverage for every room

We plan coverage for residents' rooms, not just the office, and tune the Wi-Fi so access points do not interfere with each other.

We know before you do

If the internet or Wi-Fi drops, our monitoring raises a ticket straight away, usually before anyone has to ring us.

Settings backed up weekly

Each site's network settings are backed up every week, so a replacement can be set up quickly if a device fails.

Simple changes in an app

Managers can add a device, change a Wi-Fi password or set times for a network themselves, in our app.

How it works

We plan it with you. We agree where residents, staff and visitors need Wi-Fi, and where the signal needs to reach.
We set it up. We supply and install the equipment, working with your existing internet connection, and set up separate networks for residents, staff and guests.
Your managers have the everyday controls. Adding a device or changing a password takes a minute in our app. Every change is recorded.
We watch it for you. We are alerted if the internet or Wi-Fi drops, settings are backed up every week, and changes are made remotely by our team.

Supported living

In supported living, tenants live in their own homes, and their internet should feel like it. Each flat or tenant can have their own network and password, so their devices are not shared with anyone else's, while staff keep a separate network for their own work.

Where a person's support plan calls for it, their network can have its own filtering or set times, without affecting anyone else. For everyone else, the internet is simply open and reliable.

Keeping care records safe

Care records and personal information should never sit on the same network as visitors' phones. Keeping staff, residents and guests apart is one of the simplest ways to protect your data and meet your GDPR obligations.

Every member of our team holds an enhanced DBS check, and we hold Cyber Essentials Plus, independently assessed every year. If you also need help with laptops, email or phones, we provide full managed IT support as well.

Download our brochure

Four pages: how it works, what we provide for children's homes and care homes, and our prices. PDF, 1.3 MB.

Download the brochure (PDF)

Children's homes

Looking after young people? Our children's homes Wi-Fi adds a separate, filtered network for each young person, with internet times and app controls.

Secure Wi-Fi for children's homes

Questions we're asked

Do we need to change our broadband?

Usually not. We work with your existing internet connection and supply the Wi-Fi equipment. If the connection itself is the problem, we can advise on a better one, or add a 4G backup so the home stays online if the line goes down.

Can each resident or flat have their own Wi-Fi password?

Yes. In supported living especially, each flat or tenant can have their own network and password, kept separate from everyone else's.

Can visitors and families use the Wi-Fi?

Yes. A guest network gives visitors internet access while keeping them away from your staff and residents' networks.

Will it reach residents' rooms?

We plan where the signal needs to reach before we install, and tune the Wi-Fi afterwards so the access points do not interfere with each other.

What happens if the Wi-Fi stops working?

Our monitoring tells us when a site's internet or Wi-Fi drops and raises a ticket straight away. Many problems can be put right remotely, without a visit.

Do you cover the whole of the UK?

Yes. Settings are managed remotely, so we look after sites across the UK, including Scotland, from our base in Leeds.

Talk to us about Wi-Fi for your care home

Tell us how many sites, rooms or flats you have, and we will come back with a fixed monthly price.

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